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Overview
At Bulk Bazaar, your satisfaction is our top priority. This returns policy applies to our general merchandise and is designed to be transparent and customer-friendly. For health and safety reasons, certain exceptions apply, as outlined below.
Eligibility for Returns
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Condition: Items must be unopened, unused, with tags attached, and in their original packaging.
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Proof: A valid receipt or proof of purchase is required.
Non-Returnable Items
For health and safety regulations, the following items cannot be returned or exchanged:
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Baby food
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Related baby products
Return Period
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Returns are accepted within 7 days of receiving eligible items.
Reasons for Return
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Change of Mind: A restocking fee of 25 AED plus a 20 AED return shipping fee applies.
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Our Error or Product Defect: We will cover all related costs.
Refunds and Store Credits
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Credit Card Orders: Refunds are issued to the original payment method within 2–14 business days.
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Cash on Delivery Orders: Store credit will be provided for future purchases on our website.
Damages and Issues
If you receive a defective, damaged, or incorrect item, please contact us immediately at info@bulkbazaar.ae Include your order number and a description of the issue. For damaged items, attaching photos is highly recommended.
Exchanges
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Exchanges are available for items of similar or equal value, provided they are unopened and unused.
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Requests must be made within 5 days of receipt.
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Price differences and additional shipping charges will apply.
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Baby food, milk, and related products are not eligible for exchange.
Return Shipping Costs
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Change of Mind Returns: Customers are responsible for return shipping costs.
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Defects or Errors: Bulk Bazaar will cover the return shipping fees.
Return Procedure
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Email info@bulkbazaar.ae with your order number and reason for return.
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Follow the return instructions provided by our team.
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Once the item is received and inspected, we will process your refund, issue store credit, or complete the exchange.
Contact Us
For any questions or assistance, please reach out to our customer support team at info@bulkbazaar.ae.
Policy Updates
This policy may be updated from time to time. We encourage customers to review it periodically.
Bulk Bazaar — Your Trusted Partner in FMCG Wholesale Distribution in the UAE